Exchange and return policy

Our valued customers may exchange or return their purchases within 14 days of receiving the order, under the following terms and conditions:

• Items to be exchanged or returned must be in good, presentable condition, in their packaging and with their tags, and accompanied by the original purchase receipt.
• Items to be exchanged or returned must not match the standard specifications, or must have a fault or defect that was not visible at the time of purchase.
• Purchases must be returned in their original branded boxes, placed inside an outer box when shipped.
• Clothing and items that touch the skin can be exchanged or returned within one day only of the product being delivered, provided they are sealed and in their original condition.
• For our customers in the Sultanate of Oman, any product can be exchanged for another size, subject to the conditions above.
• If you wish to return an order that you received undamaged, you bear the shipping cost, using only the following carriers: (DHL Express, Aramex, Genacom, or any other company), and the items must be in their original condition (unused and in their packaging) and accompanied by the original purchase receipt.

Returns address: Venus World team – Al Musanaa – Al Shuaiba (main branch)

• After shipping, the customer must contact us to give us the tracking number of the expected shipment.
• For orders from outside Oman, the customer bears the cost and arrangement of shipping back a product or order returned because they changed their mind (this can be arranged with Aramex, DHL, Genacom or any other company).